Shipping policy Spain Peninsula

The HABITUAL delivery time is 24/48 h. work as indicated below, however, for different reasons some orders may be delayed, we thank you in advance for your understanding.

If the payment method chosen is the bank transfer the delivery time may be delayed if you do not provide us at the time of purchase the corresponding receipt via email to info@mielyjalea.com, since we need to verify the correct receipt of the amount in the corresponding bank account of Mielyjalea.

- Orders placed from Monday to Thursday before 2:00 p.m. will be delivered on a regular basis, the next working day.

- Orders placed on Fridays before 2:00 p.m. usually, they will be delivered on Monday (this being a working day)

- Orders placed between Friday at 2:00 p.m. and Monday at 2:00 p.m. will usually be delivered on Tuesday (this being a working day)

- Orders placed on holidays will be computed as made the next business day.

- Holidays do not count as delivery day.

Shipping policy Spain Balearic Islands

El plazo de entrega HABITUAL es de 4/6 dias laborables tal y como se indica a continuación, sin embargo, por diferentes motivos algunos pedidos puede demorarse, le agradecemos de antemano su comprensión.

Si el método de pago escogido es el de transferencia bancaria el plazo de entrega puede demorarse si no nos facilitas en el momento de la compra el correspondiente recibo vía mail a info@mielyjalea.com, dado que necesitamos verificar la correcta recepción del importe en la cuenta bancaria correspondiente de Mielyjalea.

- Los pedidos efectuados de lunes a viernes antes de las 14:00 h. se entregarán de forma habitual en el plazo aproximado de 4 a 6 dias laborables.

- Los pedidos efectuados entre el viernes a las 14:00 h. y el lunes a las 14:00 h. se atenderan el proximo dia laborable y se entregarán de forma habitual en el plazo aproximado de 4 a 6 dias laborables.

- Los pedidos efectuados en días festivos se computarán como realizados el siguiente día laborable.

- Los días festivos no computan como día de entrega.

Shipping policy Europe

The HABITUAL delivery time is 5/7 working days as indicated below, however, for different reasons some orders may be delayed, we thank you in advance for your understanding.

If the payment method chosen is the bank transfer the delivery time may be delayed if you do not provide us at the time of purchase the corresponding receipt via email to info@mielyjalea.com, since we need to verify the correct receipt of the amount in the corresponding bank account of Mielyjalea.

- Orders placed from Monday to Friday before 2:00 p.m. They will be delivered regularly within approximately 5 to 7 working days.

- Orders placed between Friday at 2:00 p.m. and Monday at 2:00 p.m. The next working day will be attended and they will be delivered as usual within approximately 5 to 7 working days.

- Los pedidos efectuados en días festivos se computarán como realizados el siguiente día laborable.

-- Holidays do not count as delivery day.

Refund and Returns Policy

All products purchased at mielyjalea.com have a return period of 14 business days from the receipt of the order by the customer. To return a product must be returned in its original packaging and in perfect condition. However, the transportation costs of the return will be borne by the customer.


In case of receiving a damaged product due to transportation, it must be notified within 24 hours after receipt, for this we recommend that you verify the status of the purchase at the same time of receipt, we will proceed to change it as soon as possible possible, completely free of charge for the client (including shipping costs, which will be borne by Mielyjalea).


No returns of the following products will be accepted, as established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. : 

-The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

All merchandise must be returned in its original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the item.

After receiving the products and reviewing them, the refund will be made within 72 hours by the same route that the payment was made, unless the client indicates another form of income.

Transportation prices Spain Peninsular

- 0 to 2 kilos of € 3.95 for Peninsular Spain.

- 2 to 5 kilos of € 4.95 for Peninsular Spain.

- 5 to 10 kilos of € 5.95 for Peninsular Spain.

- From 10 kilos the program calculates it automatically.

Shipping costs are calculated based on the total weight of the package.

Transportation prices Isla Baleares

- 0 to 10 kilos of € 16.88 for Spain Balearic Islands.

- 10 to 20 kilos of € 27.38 for Spain Balearic Islands.

- 20 to 25 kilos from € 32.83 for Spain Balearic Islands.

Europe transport prices

Germany, France, Belgium and Holland:

- 0 to 10 kilos of € 26.14.

- 10 to 20 kilos of € 41.14.

- 20 to 25 kilos from € 44.77.

United Kingdom, Denmark, Italy, Austria and Poland:

- 0 to 10 kilos of € 30.25.

- 10 to 20 kilos of € 43,56.

- 20 to 25 kilos from € 48.40.

Sweden and Estonia:

- 0 to 10 kilos from € 38.72.

- 10 to 20 kilos from € 52.03.

- 20 to 25 kilos from € 56.87.

Finland:

- 0 to 10 kilos of € 44.77.

- 10 to 20 kilos of 58,08 €.

- 20 to 25 kilos of € 64.13.

Shipping costs are calculated based on the total weight of the package.

In some cases and depending on the availability of the product (stock break), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.

The courier company routinely delivers during business hours, so if you have any preference of time for delivery between morning or afternoon you can indicate it in the comment of the order and we will try to comply with the possibilities of route and schedule of the company of transports.

You can contact us at info@mielyjalea.com during office hours from 10am to 1.30pm from Monday to Friday.